Author Archives: admin

Bye, Bye Burns: Entrepreneur Seeks to Revolutionize Oil Changes (NOLN)

The Last Drop Wrench is an all-in-one tool specifically designed to enhance your efficiency in completing oil changes without the usual mess, like oil spilling on your tools, your clothes, and all over your work space. Continue reading

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Hyper-Convenience, High-Tech and the Next Generation of Customer Service (NOLN)

People are busier than ever before. This leads to stress. And your customers may have a special kind of dread when they glance at their windshield sticker and then down at their odometer and know it’s time for an oil change. Continue reading

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The Trump Tariffs and Autocare in the U.S. (NOLN)

The topic of President Trump’s tariffs have become a focal point for anyone running a business in the U.S. This is especially true if your business is directly involved in servicing cars and trucks, as back in May 2018, the … Continue reading

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Protection in the Pit: Valvoline Develops A New Face Guard

Valvoline Instant Oil Change (VIOC) has made the safety of their shops a central component of their corporate culture. They’ve committed to a “zero-incident” mindset in their approach to keeping employees safe. Continue reading

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Giving Back: Truckin’ For a Cause (NOLN)

Amalee Mueller is someone who drag racing fans at National Hot Rod Diesel Association (NHRDA) events have been hearing a lot about over the past few years. This has been especially true during the current 2018 racing season. Continue reading

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Hiring Workers In a Tight Labor Market (NOLN)

Last May, the U.S. unemployment rate dipped below 4 percent, the lowest it had been in 18 years. June’s rate ticked up to just over 4 percent, but the current tight labor market is here to stay. This is posing … Continue reading

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Bucksport: Life After The Mill (Island Journal)

 Maine has endured a litany of paper mill closures in recent years. These have been devastating to the communities that leaned heavily on the jobs and tax base these mills provided. But only one town moving into the state’s post-paper era can leverage its rich coastal assets. Continue reading

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Chatting With the SheCANic, Patrice Banks (NOLN)

Patrice Banks, author of Girls Auto Clinic Glove Box Guide, someone who admits to being a “former auto airhead,” recognizes that while women represent an important demographic in terms of marketing and being potential customers to auto-related business owners. Banks’ own journey is one based on education, which led to empowerment. From there, Banks ended up founding Girls Auto Clinic, a woman-run auto business with female mechanics. Continue reading

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The Nuts and Bolts of Offering Total Car Care to Your Customers (NOLN)

My March 2018 article for National Oil & Lube News on how Fast Lubes can enhance what they offer their customers by embracing the total car care model. PDF article march 2018

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OpEd in Memory of My Son

Dealing with leaders like Donald Trump and Paul LePage who see Earth as merely something to exploit and profit from, it’s all-too-easy to become desensitized and resort to social media-based hang-wringing. But Mark’s example also offers us a model for “resistance,” and I believe a viable way forward. Continue reading

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